Guide: Why Has My Wickr Account Been Suspended?
Regarding security and privacy, Wickr is one of the top-rated messaging apps. Some of its best-in-class features include secure voice and video calls, full end-to-end encryption, and secure file sharing. With security being Wicker’s top priority, it’s no wonder their user account control is also set to a higher standard. Compared to the most common security app feature, Wicker keeps it tight on this front. Therefore, you can sometimes encounter certain obstacles when accessing your account.
Account Suspended
One of the worst things you can encounter when dealing with software is the “Account Suspended” message. You cannot access your account and wonder why this happened. Did you screw up something? Up? Did Admin lock you out for some reason? Fortunately, with Wickr, it usually comes down to increased security, which is there for your own protection. There are several reasons why this can happen when it comes to account suspension. Some you can solve yourself, others unfortunately not.
Duplicate device names
If there are two devices with the same name, Wickr sees it as a threat. To make sure your account remains safe, you will be locked out and notified of the issue. Follow the steps below to fix this: Depending on your device, follow the advice below to avoid duplicate device names appearing in the future. For Android devices: After selecting the “Existing Account” option, look at the “Device Name” field. A unique value should appear here. If you see that the name is identical to one of your other devices, change it accordingly. On iOS, a duplicate name may appear after changing your device. This happens when your Wickr ID remains registered with your previous iPhone or iPad. To fix the problem, simply change the name of the device you want to use. Go to “Settings”, tap on General, tap on “About” and finally “Name”. Now enter a unique name for your device and you are done.
Account terminated manually
Wickr allows you to manually terminate your account as part of its security measures. You can find this option in the app’s settings menu under the “Account” option. When you tap “Terminate account”, the app will ask you to confirm this by entering your password. Once you do this, your Wickr account will be permanently suspended. To use Wickr again, you will need to create a brand new account.
Account inactive for six months
As for the latest updates, Wickr may suspend your account if you have been inactive for more than six months. This usually happens with the release of new updates. In this scenario, the app will automatically suspend all inactive users who match this description. Unfortunately there is no way to undo this. That’s why you need to create a brand new Wickr account for yourself.
Incorrect login attempts
To prevent unauthorized access to your account, Wickr blocks users who try to log in with the wrong credentials after five consecutive attempts. If that happens, you will not be able to log in from this device for the next 24 hours. Note that the counter starts after the fifth incorrect attempt. Under the strict security protocols, there is no way to speed it up up this process. You will definitely have to wait this period until you can log in again. It’s important to note that on iOS devices, both Touch ID and Face ID login attempts count towards the limit. So always keep this in mind when trying to log in to Wickr.
Super-high security with Wickr
With such tight security protocols, it’s clear that Wickr is one of the most secure messaging apps. If you ever experience an account suspension, always keep in mind that such nuisance is actually there to keep all your conversations absolutely safe. Have you ever been left out of Wickr? What was the cause of the suspension? Share your experiences in the comments below.
Why Has My Wickr Account Been Suspended?: benefits
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